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What is our support policy?

At E-shopguru, we believe every customer is important and is the reason for our existence. We also realize that our growth lies in keeping our customers happy. All questions submitted will be replied within 24hrs, except weekend's and public holidays.

E-shopguru Provides e-mail & telephone support (during the business hours) for signing-up, usage assistance, problem diagnosis and resolution, clarification in documentation, and technical guidance.

Support Entitlement


We offerFree Edition SupportEvaluation SupportPaid Customer Support
Business Hrs8 x 524 x 524 x 5
Email Response Time2 Business DaysWithin 24hrsWithin 24hrs
E-Mail IncidentsUnlimitedUnlimitedUnlimited
Telephone
Toll Free Access
Remote Assistance
Customer Portal Access


You can submit the request by Phone and Email and we will respond to you as early as possible